Anything other questions? Feel free to reach out to our team!

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DIBS Beauty

The Status Squad is our DIBS Beauty exclusive rewards squad.&#xA0;Earn points every time you shop, interact or post your DIBS! The more you shop, the higher your status becomes. Build your status to receive exclusive perks or redeem points for DIBS merch!

The Status Squad is our DIBS Beauty exclusive rewards squad. Earn points every time you shop, interact or post your DIBS! The more you shop, the higher your status becomes. Build your status to receive exclusive perks or redeem points for DIBS merch!

What is the Status Squad?

REWARDS PROGRAM

How do I add a promotional code?

How long will my order take to process?

How do I know when my order has shipped?

How do I view my order details?

Can I cancel my order?

Do you charge sales tax?

ORDERS

What shipping options do you offer?

What if my package is marked as delivered, but I do not receive it?

Do you ship internationally?

SHIPPING

What is your return policy?

How long does the refund process take?

Can I return a set?

RETURNS

What is the referral program?

How do I get the discount?

How do I apply the discount?

REFERRAL PROGRAM

How do the Virtual Beauty Consultations work?

Is this free?

Is there an age requirement to book a meeting?

How does shade matching work?

SHADE MATCHING

VIRTUAL BEAUTY CONSULTATIONS

How do I view my Status Squad point balance and loyalty tier?

How do I redeem points my points?

My points aren't working.

I purchased my DIBS products at a retailer, can I still earn loyalty points?

How do I create an account?

I forgot my account password. How do I reset it?

How can I updated my account information?

How do I update my shipping address?

How do I opt out of receiving emails?

ACCOUNT INFO

Is DIBS Beauty® a clean makeup company?

Is DIBS Beauty® Leaping Bunny certified?

Are your products dermatologist tested?

Are your products safe for pregnancy?

Why do shades on the website look different in person?

Do your products contain fragrance?

Is your mica ethically sourced?

PRODUCT INFO

What payment methods do you accept?

Why was my credit card declined?

How does Afterpay work?

How do I sign up for Catch?

Is Catch free?

How does the catch sign up bonus work?

Are there any restrictions on my Catch credits?

How will I redeem my Catch credits?

How does Catch make money?

CATCH PAYMENTS

PAYMENTS

Where can I shop DIBS Beauty in person?

Will you accept returns or exchanges purchased from one of your retail partners?

RETAIL

What is the Status Squad?Updated 9 months ago