Anything other questions? Feel free to reach out to our team!

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How do I add a promotional code?

How long will my order take to process?

How do I know when my order has shipped?

How do I view my order details?

Can I cancel my order?

Do you charge sales tax?

ORDERS

What is your return policy?

How long does the refund process take?

Can I return a set?

RETURNS

What shipping options do you offer?

What if my package is marked as delivered, but I do not receive it?

Do you ship internationally?

SHIPPING

What is the referral program?

How do I get the discount?

How do I apply the discount?

REFERRAL PROGRAM

How do the Virtual Beauty Consultations work?

Is this free?

Is there an age requirement to book a meeting?

How does shade matching work?

SHADE MATCHING

VIRTUAL BEAUTY CONSULTATIONS

What is the Status Squad?

How do I view my Status Squad point balance and loyalty tier?

How do I redeem points my points?

My points aren't working.

I purchased my DIBS products at a retailer, can I still earn loyalty points?

REWARDS PROGRAM

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What happens after I set up subscribe and save?

What payment methods do you accept for subscribe and save?

Can I change my subscription payment method?

How do I change my delivery date?

How do I skip my nest delivery?

How do I cancel my subscription?

SUBSCRIPTIONS

Is DIBS Beauty® a clean makeup company?

Is DIBS Beauty® Leaping Bunny certified?

Are your products dermatologist tested?

Are your products safe for pregnancy?

Why do shades on the website look different in person?

Do your products contain fragrance?

Is your mica ethically sourced?

PRODUCT INFO

How do I create an account?

I forgot my account password. How do I reset it?

How can I updated my account information?

How do I update my shipping address?

How do I opt out of receiving emails?

ACCOUNT INFO

What payment methods do you accept?

Why was my credit card declined?

How does Afterpay work?

PAYMENTS

Where can I shop DIBS Beauty in person?

Will you accept returns or exchanges purchased from one of your retail partners?

RETAIL

Can I return my DIBS x BAL candle?

I have a discount code. Can I used it on my DIBS x BAL candle purchase?

Candle Care Maintenance Tips

Best Practices

I ordered the DIBS Big Ass Candle and a DIBS Beauty product,  will my order come in one package?

DIBS X BAL

If you have questions regarding your DIBS Big Ass Candle, please email Big Ass Luxuries directly at contact@bigassluxuries.com.

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