You can create an account by clicking on the account icon or sign in link. You can also create an account at the beginning of the checkout process.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Nunito&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can create an account by clicking on the account icon or sign in link. You can also create an account at the beginning of the checkout process.&quot;}" style="font-family: Arial, Helvetica, sans-serif;">You can create an account by clicking on the account icon or sign in link. You can also create an account at the beginning of the checkout process.</span></p>

How do I create an account?

Simply click the account icon or sign in link and choose Reset Password. Next, check your inbox for an email to reset it. You'll be back into your account in no time.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Nunito&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Simply click the account icon or sign in link and choose Reset Password. Next, check your inbox for an email to reset it. You&apos;ll be back into your account in no time.&quot;}" style="font-family: Arial, Helvetica, sans-serif;">Simply click the account icon or sign in link and choose Reset Password. Next, check your inbox for an email to reset it. You&apos;ll be back into your account in no time.</span></p>

I forgot my account password. How do I reset it?

You can make changes by logging into your account and updating your contact information.

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span style="font-family: Arial, Helvetica, sans-serif;">You can make changes by logging into your account and updating your contact information.</span></p>

How can I updated my account information?

Our system saves all shipping addresses you've used to make a purchase. Click View Address to view, add or change an address each time you check out.

<p><span style="font-family: Arial, Helvetica, sans-serif;">Our system saves all shipping addresses you&apos;ve used to make a purchase. Click View Address to view, add or change an address each time you check out.</span></p>

How do I update my shipping address?

Go to the bottom of the Account Information section and click Unsubscribe. You can also unsubscribe by navigating to the bottom of the latest email you received and clicking Unsubscribe. We're sorry to see you go, but you're welcome back at any time.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Nunito&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Go to the bottom of the Account Information section and click Unsubscribe. You can also unsubscribe by navigating to the bottom of the latest email you received and clicking Unsubscribe. We&apos;re sorry to see you go, but you&apos;re welcome back at any time.&quot;}" style="font-family: Arial, Helvetica, sans-serif;">Go to the bottom of the Account Information section and click Unsubscribe. You can also unsubscribe by navigating to the bottom of the latest email you received and clicking Unsubscribe. We&apos;re sorry to see you go, but you&apos;re welcome back at any time.</span></p>

How do I opt out of receiving emails?

Anything other questions? Feel free to reach out to our team!

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SHADE FINDER

OUR STORY

TUTORIALS

DIBS Beauty

ACCOUNT INFO

How do I add a promotional code?

How long will my order take to process?

How do I know when my order has shipped?

How do I view my order details?

Can I cancel my order?

Do you charge sales tax?

ORDERS

What shipping options do you offer?

What if my package is marked as delivered, but I do not receive it?

Do you ship internationally?

SHIPPING

What is your return policy?

How long does the refund process take?

Can I return a set?

RETURNS

What is the referral program?

How do I get the discount?

How do I apply the discount?

REFERRAL PROGRAM

How do the Virtual Beauty Consultations work?

Is this free?

Is there an age requirement to book a meeting?

How does shade matching work?

SHADE MATCHING

VIRTUAL BEAUTY CONSULTATIONS

What is the Status Squad?

How do I view my Status Squad point balance and loyalty tier?

How do I redeem points my points?

My points aren't working.

I purchased my DIBS products at a retailer, can I still earn loyalty points?

REWARDS PROGRAM

Is DIBS Beauty® a clean makeup company?

Is DIBS Beauty® Leaping Bunny certified?

Are your products dermatologist tested?

Are your products safe for pregnancy?

Why do shades on the website look different in person?

Do your products contain fragrance?

Is your mica ethically sourced?

PRODUCT INFO

What payment methods do you accept?

Why was my credit card declined?

How does Afterpay work?

How do I sign up for Catch?

Is Catch free?

How does the catch sign up bonus work?

Are there any restrictions on my Catch credits?

How will I redeem my Catch credits?

How does Catch make money?

CATCH PAYMENTS

PAYMENTS

Where can I shop DIBS Beauty in person?

Will you accept returns or exchanges purchased from one of your retail partners?

RETAIL