You can enter a promo code in the discount code field on the checkout page. Please note, only one promo code is allowed per order, and bundles and sale items are excluded from promotional offers.

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:1053569,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Nunito&quot;,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can enter a promo code in the discount code field on the checkout page. Please note, only one promo code is allowed per order, and bundles and sale items are excluded from promotional offers.&quot;}" style="font-family: Arial, Helvetica, sans-serif;">You can enter a promo code in the discount code field on the checkout page. Please note, only one promo code is allowed per order, and bundles and sale items are excluded from promotional offers.</span></p>

How do I add a promotional code?

Once your order is placed, you'll receive a confirmation email that includes your order number. Please allow approximately 1-3 business days for fulfillment and an additional 5-7 business days for delivery. We do not offer Saturday delivery. Please n

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Nunito&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Once your order is placed, you&apos;ll receive a confirmation email that includes your order number. Please allow approximately 1-3 business days for fulfillment and an additional delivery 5-7 business days for delivery. We do not offer Saturday delivery. Please note: Expect longer fulfillment times during heavy volume periods such as a product launch or promotional period.&quot;}" style="font-family: Arial, Helvetica, sans-serif;">Once your order is placed, you&apos;ll receive a confirmation email that includes your order number. Please allow approximately <strong><em>1-3 business days for fulfillment</em></strong> and an additional <strong><em>5-7 business days for delivery.</em></strong> We do not offer Saturday delivery. Please note: Expect longer fulfillment times during heavy volume periods such as a product launch or promotional period.</span></p>

How long will my order take to process?

We'll be in touch as soon as your order ships. The email will contain a tracking link that you can click for detailed shipping information.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Nunito&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&apos;ll be in touch as soon as your order ships. The email will contain a tracking link that you can click for detailed shipping information.&quot;}" style="font-family: Arial, Helvetica, sans-serif;">We&apos;ll be in touch as soon as your order ships. The email will contain a tracking link that you can click for detailed shipping information.</span></p>

How do I know when my order has shipped?

To view current or past order details, go to My Account. You can view a list of all purchases by order number and click on any order number for detailed information.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Nunito&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;To view current or past order details, go to My Account. You can view a list of all purchases by order number and click on any order number for detailed information.&quot;}" style="font-family: Arial, Helvetica, sans-serif;">To view current or past order details, go to My Account. You can view a list of all purchases by order number and click on any order number for detailed information.</span></p>

How do I view my order details?

In an effort to process orders as quickly as possible, we are unable to cancel orders once they have been placed. Please feel free to reach out to support@dibsbeauty.com to see if there is anything we can do, or once your order arrives, help creating

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Nunito&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Due to the processing at our warehouse, we are only able to cancel orders within 30 minutes of placing an order during business hours (M-F 8a-5p EST). Any orders placed outside of this window we will not be able to cancel or change once the order is submitted.&quot;}" style="font-family: Arial, Helvetica, sans-serif;">In an effort to process orders as quickly as possible, we are unable to cancel orders once they have been placed. Please feel free to reach out to <a href="mailto:support@dibsbeauty.com">support@dibsbeauty.com</a> to see if there is anything we can do, or once your order arrives, help creating a return.</span></p>

Can I cancel my order?

Orders shipping to any state where sales tax is applicable by law will be charged.

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Do you charge sales tax?

Anything other questions? Feel free to reach out to our team!

SHOP

INFLUENCED BY

SHADE FINDER

OUR STORY

TUTORIALS

DIBS Beauty

ORDERS

What shipping options do you offer?

What if my package is marked as delivered, but I do not receive it?

Do you ship internationally?

SHIPPING

What is your return policy?

How long does the refund process take?

Can I return a set?

RETURNS

What is the referral program?

How do I get the discount?

How do I apply the discount?

REFERRAL PROGRAM

How do the Virtual Beauty Consultations work?

Is this free?

Is there an age requirement to book a meeting?

How does shade matching work?

SHADE MATCHING

VIRTUAL BEAUTY CONSULTATIONS

What is the Status Squad?

How do I view my Status Squad point balance and loyalty tier?

How do I redeem points my points?

My points aren't working.

I purchased my DIBS products at a retailer, can I still earn loyalty points?

REWARDS PROGRAM

How do I create an account?

I forgot my account password. How do I reset it?

How can I updated my account information?

How do I update my shipping address?

How do I opt out of receiving emails?

ACCOUNT INFO

Is DIBS Beauty® a clean makeup company?

Is DIBS Beauty® Leaping Bunny certified?

Are your products dermatologist tested?

Are your products safe for pregnancy?

Why do shades on the website look different in person?

Do your products contain fragrance?

Is your mica ethically sourced?

PRODUCT INFO

What payment methods do you accept?

Why was my credit card declined?

How does Afterpay work?

How do I sign up for Catch?

Is Catch free?

How does the catch sign up bonus work?

Are there any restrictions on my Catch credits?

How will I redeem my Catch credits?

How does Catch make money?

CATCH PAYMENTS

PAYMENTS

Where can I shop DIBS Beauty in person?

Will you accept returns or exchanges purchased from one of your retail partners?

RETAIL