From February 13 to February 19, our warehouse will be closed for our annual inventory check. Orders placed after 9:00 AM PST (12:00 PM EST) on February 13 will not be fulfilled until our count is completed. We will still be accepting orders during t

<p id="isPasted">From February 13 to February 19, our warehouse will be closed for our annual inventory check. Orders placed after 9:00 AM PST (12:00 PM EST) on February 13 will not be fulfilled until our count is completed. We will still be accepting orders during this time, but we will pause order fulfillment until February 20, 2026.</p><p>Our Customer Experience is here to support you should you have any questions during this time. Feel free to reach out to <a data-fr-linked="true" href="mailto:support@dibsbeauty.com">support@dibsbeauty.com</a> We are so thankful for your patience and can&apos;t wait to get your DIBS into your hands!</p>

Important Shipping Update

We offer free standard shipping on orders $55+ within the contiguous US (before tax and shipping, and after promotional discounts). No promotional code is required for redemption.Please note, if your order includes the DIBS Big Ass Candles, there wil

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Nunito&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We offer free standard shipping on orders $50+ within the contiguous US (before tax and shipping, and after promotional discounts). No promotional code is required for redemption.&quot;}" style="font-family: Arial, Helvetica, sans-serif;">We offer free standard shipping on orders $55+ within the contiguous US (before tax and shipping, and after promotional discounts). No promotional code is required for redemption.</span><br><br><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Nunito&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We offer free standard shipping on orders $50+ within the contiguous US (before tax and shipping, and after promotional discounts). No promotional code is required for redemption.&quot;}" style="font-family: Arial, Helvetica, sans-serif;">Please note, if your order includes the DIBS Big Ass Candles, there will additional shipping charges accrued at checkout. The candle is not eligible for free shipping.</span></p><p>We also offer 2 day expedited shipping at checkout, for an additional cost.</p>

What shipping options do you offer?

If your package is marked delivered and it still has not been received within 5 business days, please reach out to us at support@dibsbeauty.com and we will discuss next steps from there. Please note, all order and delivery issues must be reported to

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Nunito&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If your package is marked delivered and it still has not been received within 5 business days, please reach out to us at support@dibsbeauty.com and we will discuss next steps from there.&quot;}" style="font-family: Arial, Helvetica, sans-serif;">If your package is marked delivered and it still has not been received within 5 business days, please reach out to us at support@dibsbeauty.com and we will discuss next steps from there. Please note, all order and delivery issues must be reported to <a href="mailto:support@dibsbeauty.com">support@dibsbeauty.com</a>&#xA0;within 30 days of purchase.</span></p>

What if my package is marked as delivered, but I do not receive it?

DIBS Beauty only offers shipping to the USA at this time. For any other countries, you can also find us at Revolve (link to www.revolve.com) and as of August 26th, we are available at Ulta Beauty (https://www.ulta.com/).

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Nunito&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;DIBS Beauty only offers shipping to the USA at this time. For any other countries, you can also find us at Revolve (link to www.revolve.com)&quot;}" style="font-family: Arial, Helvetica, sans-serif;">DIBS Beauty only offers shipping to the USA at this time. For any other countries, you can also find us at Revolve (link to www.revolve.com) and as of August 26th, we are available at Ulta Beauty (<a href="https://www.ulta.com/" id="isPasted">https://www.ulta.com/</a>).</span></p>

Do you ship internationally?

Anything other questions? Feel free to reach out to our team!

SHOP

INFLUENCED BY

SHADE FINDER

OUR STORY

TUTORIALS

DIBS Beauty

SHIPPING

How do I add a promotional code?

How long will my order take to process?

How do I know when my order has shipped?

How do I view my order details?

Can I cancel my order?

Do you charge sales tax?

ORDERS

What is your return policy?

How long does the refund process take?

Can I return a set?

RETURNS

What is the referral program?

How do I get the discount?

How do I apply the discount?

REFERRAL PROGRAM

How do the Virtual Beauty Consultations work?

Is this free?

Is there an age requirement to book a meeting?

How does shade matching work?

SHADE MATCHING

VIRTUAL BEAUTY CONSULTATIONS

What is the Status Squad?

How do I view my Status Squad point balance and loyalty tier?

How do I redeem points my points?

My points aren't working.

I purchased my DIBS products at a retailer, can I still earn loyalty points?

REWARDS PROGRAM

How do I start using subscribe and save?

What happens after I set up subscribe and save?

What payment methods do you accept for subscribe and save?

Can I change my subscription payment method?

How do I change my delivery date?

How do I skip my nest delivery?

How do I cancel my subscription?

SUBSCRIPTIONS

Is DIBS Beauty® a clean makeup company?

Is DIBS Beauty® Leaping Bunny certified?

Are your products dermatologist tested?

Are your products safe for pregnancy?

Why do shades on the website look different in person?

Do your products contain fragrance?

Is your mica ethically sourced?

PRODUCT INFO

How do I create an account?

I forgot my account password. How do I reset it?

How can I updated my account information?

How do I update my shipping address?

How do I opt out of receiving emails?

ACCOUNT INFO

What payment methods do you accept?

Why was my credit card declined?

How does Afterpay work?

PAYMENTS

Where can I shop DIBS Beauty in person?

Will you accept returns or exchanges purchased from one of your retail partners?

RETAIL

Can I return my DIBS x BAL candle?

I have a discount code. Can I used it on my DIBS x BAL candle purchase?

Candle Care Maintenance Tips

Best Practices

I ordered the DIBS Big Ass Candle and a DIBS Beauty product,  will my order come in one package?

DIBS X BAL